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DELIVERY & SELF PICK-UP

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PLEASE PLACE YOUR ORDER AT LEAST 3 DAYS AHEAD. SINCE WE NEED TO TAKE TIME TO PREPARE. ANY LAST-MINUTE ORDERS ARE CONSIDERED TO CANCELLATION.     

 

OUR PICK UP TIME FRAME IS 12PM-6PM, TUESDAY TO FRIDAY. FACE MASK IS REQUIRED FOR PICK UP AN DELIVERY.

 

WE ONLY DELIVERY  SUNSET DISTRICT AND RICHMOND DISTRICT SO FAR. FOR OTHER LOCATION, PLEASE EMAIL US FOR MORE DETAIL.

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DUE TO COVID-19,  WE ONLY OFFER CONTACTLESS DELIVERY TO FOLLOW ALL SAFETY AND HEALTH GUIDELINES. FOR DELIVERIES TO ANY INDOOR ADDRESS SUCH AS GATED APARTMENTS, WE WOULD ONLY DROP OFF THE FLOWERS AT THE FRONT DESK OR HAS SOMEONE PICK UP THE FLOWERS AT THE NEAREST OUTDOOR LOCATION.

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RETURN & MODIFICATION

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DUE TO THE HANDMADE FLOWER ARRANGEMENT. WE DO NOT ACCEPT ANY RETURNS OR EXCHANGE. MINOR WEAR AND TEAR MAY HAPPEN DURING THE LIFE OF THE FRESH FLOWERS, TRANSPORT, AND ANY KIND OF EXTERNAL INTERFERENCE (EVEN WIND, DUST, AND WATER DROPS). WE WILL ALWAYS INCLUDE EXTRA STEMS IN YOUR ORDER.

 

THE LIGHT OF ENVIRONMENT, DISPLAY RESOLUTION, SHOOTING ENVIRONMENT AND THEY ARE ALL HAND MADE PRODUCT. THE COLOR OF THE TONE, DISPLAY , SHAPE  OF BOUQUET AND TEXTURE WILL BE AS MUCH AS POSSIBLE TO REMAIN SIMILAR TO THE SAMPLE PHOTO. WE WILL TRY THE BEST TO KEEP CONSISTENTLY. WE ARE VERY PASSIONATE ABOUT WHAT WE DO, SO PLEASE REPECT OUR EVERY HANDMADE ARRANGEMENT.

 

WHEN A CHANGE OR CANCELATION IS NEEDED, PLEASE CONTACT US ASAP. WE WILL TRY OUR BEST TO FULFILL YOUR REQUEST. WE WOULD NOT ACCEPT ANY CHANGE OR REFUND ONCE WE STARTED YOUR ORDER OR START TO ( INCLUDED ANY PREORDER FOR LIMITED COLOR OF THE FLOWERS.)

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ALLERGY WARNING 

 

BY PURCHASING THE FRESH FLOWER, THE ALLERGY ISSUE MAY OCCUR.  YOU AND ANYONE WHO CONTACT THE FRESH FLOWERS MAY HAVE AN ALLERGY REACTION. PLEASE CONTACT US ABOUT ANY POTENTIAL ALLERGY FLOWER/INGREDIENT WITH YOU OR YOUR PETS!! THERE MAY BE A SHARP EDGE OR THORNS WILL HUTR YOU. PLEASE HANDLE WITH CARE. SOME INGREDIENTS MAY BE POISONOUS WHEN CONSUMED. WE DO NOT ASSUME RESPONSIBILITY, DIRECTLY OR INDIRECTLY FOR ANY LOSS, DAMAGE, OR INJURY TO PROPERTY OR PERSON IN CONNECTION WITH OUR SERVICE.

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